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More than two-thirds of employees welcome digital change in the office
More than two-thirds of employees welcome digital change in the office

Curiosity instead of fear, optimism, but also gaps in knowledge: This is a summary of the results of a recent survey conducted by the Robotic Process Automation (RPA) experts at Another Monday. The provider of intelligent process automation solutions commissioned market and opinion researchers from YouGov to survey the attitudes of employees in German offices towards digitisation and automation. The key finding: Almost 80 percent of the employees of major German companies expect digital technologies to take over their work in the next five years. Surprisingly, most people are not worried about this development. 72 percent of respondents are curious about the changes that digital change will bring to their workplace and see it as an opportunity for their professional development.

Despite the positive attitude towards digitisation in general, the study reveals large knowledge gaps in key digitisation topics such as process automation using software robots. In addition, every third German employee considers themselves to be poorly informed about the digital change by their own companies. 65 percent of respondents stated, for example, that their company has so far not discussed the extent to which their jobs will change in the future as a result of digitisation. However, in order for digital change to succeed, it is essential to make employees aware of new challenges and opportunities. Successful digitisation projects are based on communication and close cooperation with all employees. If only management and IT are involved, the introduction of new technologies and strategies is often doomed to failure. Robotic Process Automation (RPA) is currently an essential and ground-breaking topic in the field of digitisation. „The fully automated processing of recurring and rule-based business processes by software robots frees employees from repetitive and tedious office tasks that are performed using a mouse and keyboard“ says Hans Martens, founder of Another Monday.

He adds: “This has a positive effect, because the employee can concentrate on more value-added activities such as creative tasks, problem solving or direct communication with customers. In addition, this automation technology for business processes is fast and easy to implement, reliable and minimally invasive“. The challenge: According to the survey, around half of those surveyed are aware of the topic of RPA and its advantages. However, only 12 percent of companies have already implemented business processes using software robots, and only 16 percent of respondents believe that such a step is planned. According to Hans Martens „there is still a lot of catching up to do in this area, as software robots prove to be important virtual assistants in the office, freeing employees from tedious and repetitive tasks. Many companies are still unaware of this technology. Our study shows that most employees have a positive attitude towards digital change. On the other hand, too few automation projects are planned and many employees do not believe that they are being kept adequately informed by company management. In my opinion, this is a missed opportunity, because RPA, if well thought out and methodically well-implemented can, for example, lead to direct increases in efficiency and cost savings of between 50 and 75 percent. At the same time, employees‘ workload is reduced. A clear win-win situation.“

The ongoing digital transformation demands from companies and organisations that want to stay ahead of the competition and that want to rethink and analyse their business processes. RPA and machine learning are technologies that support employees and make many processes more efficient. Hans Martens sums it up as follows: „The fact that most employees see digital change as a positive development is a first, important step. Next, the business decision-makers have to follow well-founded and holistic digitisation and automation strategies.“

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