RPA in Supply Chain Management: Logistics Automation

Supply Chain Management is steadily growing and changing, and technology deployment is helping optimize operations in the enterprise in the long run. When it comes to logistic processes, enterprises need to assure items are stored, transported, and delivered properly and efficiently. However, their operations and processes are relied heavily upon manual data entry, and is often prone to human errors. According to McKinsey Digital Reports (2016) the implementation of RPA process in Logistics may improve productivity by 30%, increase in transaction speed and reduction in cost by 25%. How can RPA help out?

Logistic Automation: RPA to Minimize Manual Data Entry

Using Robotic Process Automation (RPA) to automate logistics management processes can make organizations more efficient. RPA can increase the efficiency of the logistics departments by automating processes and improving the business operations, thus, reducing costs, and increasing productivity. Within supply chain management, for example, typical application areas are:

  • Incident management
  • Delivery delay escalation
  • Change requests for transport slots.
  • Shipment status communication
  • Supply & demand planning
Logistic Automation: RPA to Minimize Manual Data Entry


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Return of Rental Equipment

A telecommunication company is renting equipment to its clients for the contract duration. This equipment is added to client inventory accounts. Upon contract termination the equipment needs to be returned and removed from the client inventory. In case right of withdrawal applies clients need to be compensated for any costs incurred.

Key Facts

105400 Optimized Working Hours per Year
50% Time Savings
1000000 Incidents per Year

More RPA Use Cases for Logistic Services

  • Daily Checks

    Make sure your services are ready for production and at optimum functionality at all times with automated daily checks. Our virtual workers make sure your applications are always ready to support your business.

  • Incident Management

    Automate management of your incidents, with automated diagnostics, remediation, or escalation to an expert. Cut your response and resolution times, while improving speed and accuracy with virtual workers.

  • Shipment Communication Status

    Automate shipment scheduling and tracking status via RPA. From the initial pick-up request to checking and reporting shipment between different systems.

  • Automate Any Customer Data Format

    Synchronize any customer information between legacy systems, Excel files and external partner portals. For example, to automatically book orders into internal TMS when received on email in Excel format.

  • Gain Insights to Improve Forecasting and Logistics Planning

    Obtain better information to create new opportunities, innovate supply chain processes and achieve greater financial success. Leverage information in near real-time to adjust demand forecasting and logistics planning. Identify trends and patterns in supply and demand, weather conditions, and how those trends impact delivery.

  • Enhance Customer Responsiveness with Automated Order/Inventory Tracking

    Leverage software robots to regularly query carrier tracking systems/websites and retrieve proof of delivery information. Link the data to the original order record in your warehouse management system for better tracking and faster responses to customer inquiries.


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